Terms & Conditions

The terms and conditions listed below apply to all purchases of products in the online shop of the following

company:

Benedicte Crusell

www.benedictecrusell.com

CVR nr: 39544075

Address :

Østergade 27A

Skuldelev

4050 Skibby

Denmark

Mail: benedicte@benedictecrusell.com

These Terms and Conditions and any purchase agreement entered into on the site are subject to Danish law. By placing an order, the customer accepts these Terms and Conditions, which will at all times be accessible in the Benedicte Crusell online shop. Please read them thoroughly. I hope you will enjoy using my online shop.

Products:

I have made every effort to display as accurately as possible the colors and images of my products that appear at the store. I cannot guarantee that your computer monitor’s display of any color will be accurate. Please note that all stones in the pieces are natural and that slight perceived imperfections may occur.

Prices & Payment:

All prices are listed in Danish Crowns and include Danish VAT, currently 25%, applicable to all purchases. I reserve the right to change my prices with immediate effect and without prior notice. The price applicable to your purchase is that which is listed on the website for the product in question at the time of the order. Shipping is included in the price of the item. Benedicte Crusell accepts payment with the following payment methods: Dankort, VISA, Paypal and Stripe. When you go through the steps and place an order, the amount will be drawn from your account immediately. Additional taxes and fees may apply, depending on your location and the rules and regulations of your country.

Shipping / Delivery:

Benedicte Crusell will ship the goods via FedEx (unless otherwise indicated). Delivery will be made to the delivery address provided by the customer. I will always strive to make a quick delivery, but delivery time may vary depending on your exact location. As Benedicte Crusell cannot guarantee local delivery conditions, Benedicte Crusell cannot provide a guaranteed delivery time at the customer/recipient address.

Delivery time will also depend on the nature of your order, if it is an item already in stock or a custommade item. (If you need an especially speedy delivery, let me know and we’ll work it out).

All shipments are insured against loss and damage while they are in transit from Benedicte Crusell to the recipient address. As soon as the shipment has been signed for at the agreed address, the insurance will lapse. If your package is damaged upon arrival, I recommend that you make a note that you are receiving a damaged package when you sign for the shipment.

Right of withdrawal:

You have the right to cancel your purchase within 14 days without explanation. The right of withdrawal lapses 14 days after receipt of the goods. To use your right of withdrawal, you must inform me unambiguously that you wish to withdraw by e-mail : benedicte@benedictecrusell.com

You cannot simply choose not to receive/sign for the package upon delivery. If you wish to cancel a purchase, you must return the product to me. It is important that you do not break any seal/label on the product. If the seal/label is broken / the item has been used, you cannot use your right of withdrawal. You will be liable for any deterioration in the product’s value that is due to handling other than what is necessary to determine the products’ nature, characteristics and method of functioning. Since the product’s packaging, such as boxes for jewellery, is important for possible resale of the product, any damage to or failure to return the packaging will be deemed to be a deterioration in tis value. You must assume the risk of ensuring that the product is packaged responsibly when it is returned.

You must return the product(s) without undue delay and no later than 14 days from the date on which you informed me of your wish to withdraw. Product returns must be sent to the following address:

Benedicte Crusell

Østergade 27A

Skuldelev

4050 Skibby

Denmark

Att. E-commerce

To complete your return, I require a receipt or proof of purchase. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. I don’t guarantee that I will receive your returned item. Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

When you cancel a purchase I will refund your payment minus any return fee to your account as soon as possible after I have received the return product, or you have provided me with documentation showing that the product has been returned. Refunds are transferred to the payment card with which the purchase was made, unless otherwise requested.

The Danish Sale of Goods Act:

In addition to the above, as a customer you are protected by a 2-year warranty for defects in accordance with the general provisions of the Danish Sale of Goods Act.

Exchange:

If you wish to exchange a product you purchased, Benedicte Crusell will pay the return shipping cost for the first exchange, which must take place no later than 14 days from receipt of the order. If a product is to be exchanged multiple times, e.g. if the size is wrong, you must pay the shipping costs for any additional exchange.

If the new item has a lower price, the difference will be refunded to the payment card with which the purchase was made. If the new item has a higher price, the exchange will be handled as a cancellation of your first purchase. The entire amount will thus be refunded to the payment card with which the purchase was made, and you will then have to place a new order for the item you want instead.

Claims:

For claims regarding defects or deliveries that have not arrived, please contact:

Benedicte Crusell

Østergade 27A

Skuldelev

4050 Skibby

Denmark

Att. E-commerce

Email: benedicte@benedictecrusell.com

Information about complaints:

A complaint concerning a product or service purchased from Benedicte Crusell may be submitted to the Danish Consumer Complaints Board, Nævnenes Hus, Toldboden 2, DK-8800 Viborg. You can submit your complaint to the Consumer Complaints Board via https://kpo.naevneneshus.dk where you can also read more about minimum amounts, fees, process, etc.

The European Commission’s online complaints portal can also be used to submit a complaint. This is particularly relevant if you are a consumer resident in another EU member state than Denmark. Complaints can be filed at:

http://ec.europa.eu/consumers/odr/. On filing a complaint, you must state my e-mail address:

benedicte@benedictecrusell.com.

Protection of personal data / Privacy policy:

Benedicte Crusell is subject to rules regarding the processing of personal data. Benedicte Crusell collects data about you in different ways in connection with your use of www.benedictecrusell.dk and www.benedictecrusell.com. Benedicte Crusell places a high priority on confidentiality and data security.

Cookies:

This website uses cookies. A cookie is a small text file, which is stored in your web browser and which registers you as a unique user.

Cookies are small text files that can be used by websites to make a user’s experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies I need your permission.

This site uses different types of cookies. Some cookies are placed by third party services that appear on my pages. You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Health Disclaimer:

All published content and products offered on the Benedicte Crusell website are meant for spiritual and wellness inspiration. The use of any products or information does not constitute medical, legal or other professional advice. The content and products are not intended to replace any medical treatment or mental health care. For any health concerns, please consult a licensed health care specialist or therapist.

Changes to terms and conditions:

The rapid development of the internet can make changes to my Terms and Conditions necessary. Thus, Benedicte Crusell reserves the right to update and revise the Terms and Conditions. When I make such revisions, I will also change the date at the bottom of this document.

I reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Accuracy of Billing and Account Information:

I reserve the right to refuse any order you place with me. I may, in my sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that I make a change to or cancel an order, I may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. I reserve the right to limit or prohibit orders that, in my sole judgement, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at my store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that I can complete your transactions and contact you as needed.

Contact information:

I will gladly answer any questions you may have about these Terms and Conditions or other aspects of my

service. Please contact me by e-mail at benedicte@benedictecrusell.com.

Version 1.0, 20.10.2022.